Which statement is true regarding shipping tolerances?

Shipping tolerances are important in order management because they define the acceptable variations in shipped quantities compared to what was ordered. The statement indicating that tolerances apply to multiple order entry channels is true because it highlights the flexibility and adaptability of the system. Shipping tolerances are not limited to just one type of order entry; they can be configured to apply across various sales channels such as online orders, telesales, or direct sales. This ensures consistency in how shipping discrepancies are handled across the board, regardless of how the orders were placed.

By accommodating multiple order entry channels, organizations can effectively manage customer expectations and maintain service levels, as shipping tolerances help in determining how much variance can be acceptable before requiring additional customer communication or order adjustments. Thus, it plays a critical role in streamlining operations and enhancing customer satisfaction.

The other statements suggest limited applicability of shipping tolerances, which does not accurately reflect their function within Oracle Order Management. Shipping tolerances are designed to enhance overall efficiency and customer relations by being applicable across all relevant channels.