What is typically the next step after an order is processed in Oracle OM?

In Oracle Order Management, after an order is processed, the logical next step is typically invoicing the customer. Once the order has been fulfilled and the product or service has been delivered, the system generates an invoice to formally request payment from the customer. This step is crucial in the order fulfillment cycle as it ensures that the financial aspect of the transaction is addressed, allowing for proper revenue recognition and cash flow management.

The invoicing process will often include capturing relevant details such as the order number, customer information, item descriptions, quantities, and pricing details, which are necessary for accurate billing. This not only streamlines the payment process but also provides a record for both the seller and buyer regarding the transaction.

Other options, while related to various aspects of customer interaction and order processing, do not typically follow the processing stage in a direct, sequential manner within the established workflow. Sending a follow-up email, documenting a customer complaint, or placing a new order are actions that may occur at different points in the customer engagement process but do not directly follow the order processing stage in an invoice-driven model.