How does Oracle OM handle "shipping notifications" for customers?

Oracle Order Management enhances customer experience by providing automated alerts regarding shipment status and tracking information. This feature is integral to maintaining transparency and communication with customers throughout the shipping process. When an order is shipped, the system automatically generates notifications that inform customers of their shipment's status, including details such as when the order has been dispatched, expected delivery dates, and tracking numbers.

This automated system reduces the manual workload on shipping departments, allowing them to focus on logistics rather than communication. It also ensures that customers receive timely updates, which can improve overall satisfaction and trust in the order fulfillment process. By offering automated alerts, Oracle OM enables a seamless and efficient communication flow, effectively keeping customers engaged and informed without depending on manual efforts.