How can users modify an existing sales order in Oracle Order Management?

Modifying an existing sales order in Oracle Order Management typically involves actions that can be performed on the order to update its details while retaining its base structure. The ability to add new items and change shipping information reflects common and practical modifications that users may need to make after the initial entry of a sales order.

Adding new items allows users to expand the order to meet changing customer demands or requirements. This is crucial in a dynamic sales environment where customers may want to adjust their requests as their needs evolve. Similarly, changing shipping information is essential, particularly when there are updates regarding delivery addresses, shipping methods, or timelines that need to be accommodated.

Other options do not align with the standard processes in modifying a sales order. Changing the order status to completed typically signifies the fulfillment of the order rather than a modification. Deleting the order is a significant action that removes the order entirely rather than making modifications. Transferring the order to a different customer involves creating administrative challenges and may not be permissible depending on the company's policies and system capabilities. These alternative actions do not facilitate simple updates to an existing order, which is why the choice to add items and change shipping information stands out as the correct approach.