How are order returns managed in Oracle OM?

Order returns in Oracle Order Management are effectively managed by adhering to specific guidelines for return orders. This approach ensures that all return transactions are handled consistently and in alignment with business processes, which might include policies on return authorization, condition of returned goods, and refund processes. By using these specific guidelines, companies can maintain a level of control and efficiency when processing returns, minimizing errors, and enhancing customer satisfaction.

The guidelines often include processes such as verifying the reason for the return, following up on returns to ensure they are received in acceptable condition, and appropriately inspecting items to determine if they are restockable or require adjustments. This structure is crucial for maintaining inventory integrity and upholding the business's return policy.

In contrast to the correct answer, managing returns without tracking would lead to difficulties in inventory management and accountability, processing returns as new orders would complicate order history and reporting, and eliminating returns altogether would be impractical, as it does not cater to customer service or satisfaction needs. Therefore, the structured approach through specific guidelines is the best practice for managing order returns in Oracle Order Management.